Frequently asked questions

You can book directly through our website by selecting your dates and property, or by contacting our reservations team via phone/email for personalized assistance.

We securely accept all major credit/debit cards (Visa, MasterCard, Amex) and online payment methods like PayPal. Details are available on the final checkout page.

Yes, a non-refundable booking deposit (typically 20-30% of the total) is required to confirm your reservation. The remaining balance is due [X] days before check-in.

A refundable security deposit is required upon check-in to cover any potential damages or excessive cleaning. It is typically refunded within 7-10 working days after check-out, provided the property is left in good condition.

Cancellations made more than [X] days before check-in will receive a refund of the balance paid (excluding the initial non-refundable deposit). Cancellations within [X] days of check-in may incur a fee or forfeit the full amount. Please check the specific policy for your booking.

As per UAE regulations, all guests must provide a valid passport or Emirates ID upon arrival. You will be asked to share copies of these documents prior to check-in for government registration.

Standard check-in is at 3:00 PM and standard check-out is at 11:00 AM. Early check-in or late check-out is subject to availability and may incur a charge.

Yes, complimentary high-speed Wi-Fi is included in all our holiday homes. The network name and password will be provided upon check-in.

All of our properties include one complimentary, dedicated parking space. Please confirm the parking availability when booking, especially for larger groups.

We offer 24/7 guest support for any emergencies or maintenance issues. You will be provided with a dedicated contact number upon arrival.

Yes, all our properties are fully licensed by the Dubai Department of Economy and Tourism (DTCM) and operate in full compliance with local laws, ensuring a safe and legal stay.